We take pride in our winemaking techniques, and want to provide you with the highest quality wine possible. If, however, you feel there is a defect in your purchased wine, contact us before taking any action. A number of Pfeiffer Winery wines are unfined and unfiltered, and as a result, it is normal for sediment to form over time; this is not considered a winemaking flaw. Defects include flaws due to microbiological causes, but not damage as the result of extreme heat or cold during the shipping process. Keep the bottle and unused contents; we may arrange to have the package picked up for return. We may offer a replacement bottle, if available, or credit you the cost of the wine.